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>It seems like Amazon is doing all sorts of things but not actually addressing the root -- inventory co-mingling + sketchy 3rd party sellers that can come back
by ciarannolan 6y ago
>It seems like Amazon is doing all sorts of things but not actually addressing the root -- inventory co-mingling + sketchy 3rd party sellers that can come back overnight.
Right, and for the reasons you listed, they simple do not care. They care only about appearing to care.
As someone else linked in this thread, they announce some bullshit "investigative team" like this every 6 months or so.
- vayr 6y agoI don't think they don't care -- this is a huge source of negative press & goes against company culture of putting the Customer above ALL else (including employees & their well being lol) The problem is just that even a tiny percentage of bad-actors still make up millions of sales at Amazon's scale.
- lotsofpulp 6y agoIf they cared, they would let customers filter to only search items shipped and sold by Amazon.com, and they would come out and publicly announce they do NOT commingle inventory. They specifically removed the ability to filter by "shipped and sold by Amazon.com" (ignoring the fact that with commingling, it doesn't matter anyway). Since they do not do the above, they obviously do not care. Retail profit margins are tiny, and they make far more on a third party sale while shouldering none of the risk. Therefore, Amazon's best strategy is to appear to care, as long as people continue to shop. And the more third party sellers people use, the better for Amazon, as they simply skim some percentage off of total sales.
- taylorlunt 6y agoOf course they don't put their customer above all else. They are a business: They put money above all else. "We put customers above all else" is just another way to put money above all else.