6 ms·
Cycle time (how long to complete tasks on average), number of customer found defects, MTTR (mean time to resolution) for production issues, SLO violations, velo
by sethammons 6y ago
Cycle time (how long to complete tasks on average), number of customer found defects, MTTR (mean time to resolution) for production issues, SLO violations, velocity (story points completed on average), number of alerts, and probably more. We track it for ourselves, not for comparison with other teams. And these metrics are at the team level, never individual.
- giantg2 6y agoAre you sure? At my company, managers say they don't measure and compare people but if you have a friend in management they will tell you the opposite.
- sethammons 6y agofwiw, one of our core principals is around being transparent where we can. If there are shenanigans going on, those are very unwelcome, especially the higher up you go in the org. Do some managers try to get individual metrics? I'm sure it is possible. But when managers have done similar side stepping of the intent of our values, the hammer comes down pretty hard on them. When it comes to reviews and such, it is more predicated on how well you've supported business goals, how well the team did so too, and some peer feedback. Managers are working with us daily, so it would be odd for the manager to not have direct knowledge on what the individual contributors do well or areas that are in need of improvement.
- giantg2 6y agoThat's nice. I hope you're right. Our company says the same things you are about business results and transparency, but they don't follow it behind closed doors.