> Complaining on the internet should not be a support channel. Oh the many times I have written to a company's "Support" forms and never got a response. And th

> Complaining on the internet should not be a support channel. Oh the many times I have written to a company's "Support" forms and never got a response. And then I wrote to them on Twitter (message) and I got my answers in 2h or less... Unfortunately social media tend to be the escalation point..