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Many diners love DoorDash for its fast, easy delivery from hundreds of local restaurants. However, some of those restaurants claim they never gave DoorDash perm
by ilamont 6y ago
Many diners love DoorDash for its fast, easy delivery from hundreds of local restaurants. However, some of those restaurants claim they never gave DoorDash permission to post their menus — and problems with the unauthorized deliveries are reflecting badly on their businesses.
Business is good at NYPD Pizza, a family-owned pizza place, but owner Kevin Leidecker fears his reputation for great food and fast delivery has taken a hit ever since DoorDash started taking orders for his restaurant.
"Customers call us back upset because they didn't get what they thought they were getting," he said.
At first, he had no idea why.
What he discovered was that DoorDash had started handling orders for him without asking his permission.
"They took our menu, posted it on DoorDash, and the customer is oblivious to the fact we have no relationship with Door Dash at all," he said.
He put up a Facebook post urging his customers not to order with DoorDash for his restaurant.
"DoorDash makes money by 'reselling' our food at higher prices," he wrote. "They also charge more for delivery. Between the mistakes on the DoorDash listing for our business and trying to take the order over the phone from someone halfway around the world who doesn't understand our product...we simply can't guarantee a DoorDash order to be correct."
https://www.wral.com/doordash-delivery-accused-of-taking-orders-without-restaurant-s-permission/18449432/ https://www.wral.com/doordash-delivery-accused-of-taking-ord...
- sukilot 6y agoIsn't it illegal to resell non-shelf-stable food without a foodservice license?
- nogahelena 6y agoIn addition to adding them to the platform without their consent, they also charge restaurants massive fees, which increase the total bill and eat into restaurant revenues. shameless plug That is why I'm building Plater (https://platerapp.app.link/ZJQoea4Ew7 https://platerapp.app.link/ZJQoea4Ew7). It automatically compares your order across DoorDash,UberEats, Grubhub, Postmates etc.. and gets you the cheapest price. Additionally, it highlights direct ordering links for restaurants that do their own delivery. I would really love any feedback I can get on this -> we're currently live in NYC, Austin, Dallas, Houston and Fort Worth. If you want to use the app and you're based in a different city lmk and I can get it up and running in a few hours. Get the app here: https://platerapp.app.link/ZJQoea4Ew7 https://platerapp.app.link/ZJQoea4Ew7 Learn more here: https://plater.com https://plater.com
- giarc 6y agoAre you just comparing the delivery fees and other app added fees? Or are you comparing the menu prices as well? Your intention seems to be to save the user money and also help the restaurant, but if you are actually just showing the lowest price, isn't that actually the opposite of helping the restaurant?
- deleted 6y ago[deleted]
- omerg 6y agoHighest prices != Increased restaurant revenue It depends on the deals negotiated with the delivery services. For example, the same restaurant can negotiate a 33% commission with Postmates per delivery and a 18% commission with Grubhub. In this case they will need to increase pricing to break even on the delivery order, but overall they can still make less revenue.
- nogahelena 6y agoWe're comparing the order total which, including menu pricing, tipping, delivery fee etc. for anyone who wants to help the restaurant the most, the best solution is usually ordering directly because this removes a third party from the transaction as mentioned in the comment below. Currently, we're surfacing direct order links for restaurants who can handle delivery and we're working on making direct orders even more convenient.