Tech is usually a safe haven (of blaming) when someone needs to hide the malfunctioning system. I saw several cases where public agencies deployed tech not to

Tech is usually a safe haven (of blaming) when someone needs to hide the malfunctioning system. I saw several cases where public agencies deployed tech not to make things easier for the end-user (set aside the talk they are trying to sell you), but to offload surge of requests - something like the first line of defense.