I look at it as "The Call Center for the rest of us..." I was forced to really learn my way around Twilio when everyone on the office went home. After 3 weeks

I look at it as "The Call Center for the rest of us..." I was forced to really learn my way around Twilio when everyone on the office went home. After 3 weeks I ended up with a "React App" where all of my team can pick up the phone, 'whatsapp', SMS, and email. It's pretty cool because it turns the CRM thing around, because you start with the contact already in the system, so it's a native customer centric approach compared to older computer centric ones. All this matched a migration into a new PWA based on React-Admin - so next to the "Call Center" are all the "admin" actions. I guess this was called an ERP. Only now it has a Call Center build on top of it. I did inspire myself on Twilio Flex - but at $150/user/month I decided to build it myself and eject from all the plugin complications of building for a platform. I have learned a lot, and jumped into the crazy world of VOIP. Collaborated with new colleagues and enjoyed myself building something totally new from my head to the screen.