They told me I couldn't cancel in advance, I had to ring the month before I wanted the service cut, otherwise I'd cancel and it would end at the end of the mont

They told me I couldn't cancel in advance, I had to ring the month before I wanted the service cut, otherwise I'd cancel and it would end at the end of the month. When I rang during that month, they then told me I had to give a month's notice and would be charged for an extra month. Took me a few hours of phone calls to eventually get that dropped. A good consumer protection law would be some requirement that cancelling a service is similar in friction to signing up for that service (obviously vague, but you get my point). You shouldn't be allowed to require a phone call to cancel a service. Oh, this was also while I was in Cambridge and I was getting dial-up speeds regularly on my fibre line because they were so oversubscribed, while I was still getting leaflets through the door telling me to sign up for their service. It shouldn't be legal to advertise a service you don't have the capacity to actually provide, and still take people's money for it. I remember one time I rang about it, explained and the guy went "I'll just look up and see if we have any congestion issues". After a few seconds, I heard him go "holy shit" away from the receiver, then come back to me and just start apologising and saying he could see why I'd have a problem.