Compared to what they could have put me through, yeah it was painless. I should be able to completely manage my account on-line, including changing packages or

Compared to what they could have put me through, yeah it was painless. I should be able to completely manage my account on-line, including changing packages or updating payment details. I imagine they don't offer such functionality because they're making quite a bit of money off of people who would downgrade or quit if they had an easier way of doing it. Outside of regulation forcing their hand, I don't ever see a company making this sort of thing easier.