Litigating on principle can be a losing proposition, at least if you value your time and money more than your moral satisfaction. However, in my experience it's

Litigating on principle can be a losing proposition, at least if you value your time and money more than your moral satisfaction. However, in my experience it's true that if you don't take any nonsense but stand your ground and are willing to take legal action if it really does come to that, you often end up with some token compensation in addition to getting the problem fixed.