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So, this didn't help me with Virgin Media in the past (though I did get it sorted by finding someone relatively senior and bothering them until they got it sort
by sipos 6y ago
So, this didn't help me with Virgin Media in the past (though I did get it sorted by finding someone relatively senior and bothering them until they got it sorted), but it usually does, as you say.
In general, I don't allow companies messing me around to profit from it. Even if it takes longer than it is worth, I make a point of principle that I somehow get more back from them than I was cheated out of or they neglected to deliver. Usually this ends up costing them much more than just behaving reasonably in the first place. I find finding a way to do this cathartic. It isn;t always entirely legal though.
If more people did this, it wouldn't be worth companies messing people around.
- Silhouette 6y agoLitigating on principle can be a losing proposition, at least if you value your time and money more than your moral satisfaction. However, in my experience it's true that if you don't take any nonsense but stand your ground and are willing to take legal action if it really does come to that, you often end up with some token compensation in addition to getting the problem fixed.
- thrwyoilarticle 6y agoI try the same but had to give up once. HarperCollins released a book series as a series of early Android apps. When the app launches for the first time, it downloads the assets. I paid for them and came back to read them several years later but the server was down. Reviews mentioned this and the official reply was to contact them for a refund. I did but multiple times but they alternated between ignoring me and refusing. Eventually I gave up. I no longer buy anything from HarperCollins.