> I never looked at cleaners the same way again. Cleaners are people and are as complex, multi-faceted and interesting as anyone. No-one ignored me when I was

> I never looked at cleaners the same way again. Cleaners are people and are as complex, multi-faceted and interesting as anyone. No-one ignored me when I was a cleaner (I'm not a person to let them!), but I knew a girl who cleaned at a uni and she felt the students ignored her. She was a great person and they would have loved to have known her, she would have loved them back, it could have been great, but they probably didn't see her and I think she felt they were above her, and didn't try (well, smart students at a uni, she was a menial worker etc). So the gap was never bridged - and had it been bridged, simply being acknowledged and chatted to by them, and appreciated as a person, would have helped her through a truly terrible time in her life. As well as making her job much nicer in the not-awful parts of her life. People often don't see cleaners, cleaners/janitors/maintenance etc. sometimes they feel overawed or outclassed or something and scared off. Learn to see them, learn to say hello, let them know they are appreciated (as people, not as cleaners etc). It makes a huge difference to someone's work of scrubbing the floors, it really does. Like I said, it was my job once.