We have real time text chat for decades but most people, after remote work become the norm thanks to the COVID-19, still prefer video chat rather than the effic

We have real time text chat for decades but most people, after remote work become the norm thanks to the COVID-19, still prefer video chat rather than the efficient text chat. It's because most people are lacking the literacy. Even though they look like understanding the text, the reality is, they simply recognize a few seemingly important keywords and pretend they understand the text as a whole.