5 ms·

Somebody somewhere at Samsung is gonna have a long weekend

Someone1234 6y ago
Assuming it is even possible to remotely recover? From the description it doesn't sound like it ever completes startup, and there's no USB port, so I'm not quite sure how local recovery would work? Keep in mind this is a 2015 BluRay player, so outside a class action I doubt Samsung will do anything and just act like they all just coincidentally failed. These players do have a "Hold Eject for 5 seconds" factory reset mode, but it doesn't appear to re-flash the factory firmware, only clear the settings.
- nickthegreek 6y ago
  Also, Samsung doesn’t even make Blu-ray players anymore. They got out of that game in feb 2019. So it’s not like they could even offer someone a discount on a new one.
- spectramax 6y ago
  Class action suits should require at the minimum replacement or repair of the product in question, including shipping to the user. Otherwise, lawyers get paid and I get $0.21 cent check in the mail.
  - godzillabrennus 6y ago
    So if that’s the route they go then by 2033 an impacted owner can register in a 85 step process to obtain a $5 check to use toward a new blu ray player that expires 90 days after it’s issued. Meanwhile the lawyers get to keep all the additional proceeds.
    - spectramax 6y ago
      The sad part is that you're not wrong and I have to concede with intense laughter.
- toast0 6y ago
  Are you sure it doesn't have a USB port? Most blu-ray players do (some of the discs let you download something to usb storage for some reason), and the front panel has a USB logo according to the Amazon listing: https://www.amazon.com/Samsung-BD-JM57C-Streaming-Blu-ray-Renewed/dp/B00ZIS0LGC/ref=cm_cr_arp_d_product_top?ie=UTF8 https://www.amazon.com/Samsung-BD-JM57C-Streaming-Blu-ray-Re... https://images-na.ssl-images-amazon.com/images/I/61v%2BV4knawL._AC_SL1500_.jpg https://images-na.ssl-images-amazon.com/images/I/61v%2BV4kna...
deleted 6y ago
[deleted]
yumraj 6y ago
Seems like a data/time issue. Who knows it'll fix itself tomorrow :)
m463 6y ago
(along with all their head-scratching locked-in customers)
CamperBob2 6y ago
In the legal department, maybe. From one of the replies: "I also got assistance from chat with Samsung Pro Care reps. I am trying to troubleshoot one of the players. Samsung kindly gave me the reset proceedure for my model which is to hold down eject button for 15 seconds. did not work for me. I requested if I could try firmware flash by USB. They kindly gave me a firmware zipped file which I unzipped and wrote to a USB stick. However since the players won't stay on the firmware flash proceedure instructions provided could not be initiated." Oopth. This is going to be expensive. It looks like well over a dozen models were affected.

Assuming it is even possible to remotely recover? From the description it doesn't sound like it ever completes startup, and there's no USB port, so I'm not quite sure how local recovery would work? Keep in mind this is a 2015 BluRay player, so outside a class action I doubt Samsung will do anything and just act like they all just coincidentally failed. These players do have a "Hold Eject for 5 seconds" factory reset mode, but it doesn't appear to re-flash the factory firmware, only clear the settings.

nickthegreek 6y ago
Also, Samsung doesn’t even make Blu-ray players anymore. They got out of that game in feb 2019. So it’s not like they could even offer someone a discount on a new one.
spectramax 6y ago
Class action suits should require at the minimum replacement or repair of the product in question, including shipping to the user. Otherwise, lawyers get paid and I get $0.21 cent check in the mail.
- godzillabrennus 6y ago
  So if that’s the route they go then by 2033 an impacted owner can register in a 85 step process to obtain a $5 check to use toward a new blu ray player that expires 90 days after it’s issued. Meanwhile the lawyers get to keep all the additional proceeds.
  - spectramax 6y ago
    The sad part is that you're not wrong and I have to concede with intense laughter.
toast0 6y ago
Are you sure it doesn't have a USB port? Most blu-ray players do (some of the discs let you download something to usb storage for some reason), and the front panel has a USB logo according to the Amazon listing: https://www.amazon.com/Samsung-BD-JM57C-Streaming-Blu-ray-Renewed/dp/B00ZIS0LGC/ref=cm_cr_arp_d_product_top?ie=UTF8 https://www.amazon.com/Samsung-BD-JM57C-Streaming-Blu-ray-Re... https://images-na.ssl-images-amazon.com/images/I/61v%2BV4knawL._AC_SL1500_.jpg https://images-na.ssl-images-amazon.com/images/I/61v%2BV4kna...

deleted 6y ago

[deleted]

yumraj 6y ago

Seems like a data/time issue. Who knows it'll fix itself tomorrow :)

m463 6y ago

(along with all their head-scratching locked-in customers)

CamperBob2 6y ago

In the legal department, maybe. From one of the replies: "I also got assistance from chat with Samsung Pro Care reps. I am trying to troubleshoot one of the players. Samsung kindly gave me the reset proceedure for my model which is to hold down eject button for 15 seconds. did not work for me. I requested if I could try firmware flash by USB. They kindly gave me a firmware zipped file which I unzipped and wrote to a USB stick. However since the players won't stay on the firmware flash proceedure instructions provided could not be initiated." Oopth. This is going to be expensive. It looks like well over a dozen models were affected.