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FWIW, it doesn't have to be a "new communication channel", you just documented some best practices for email. > No responding from mobile devices. The poor res
by yazaddaruvala 6y ago
FWIW, it doesn't have to be a "new communication channel", you just documented some best practices for email.
> No responding from mobile devices. The poor response rate is just too high.
If something was left implicit or de facto re-ask for it to be explicit or de jure.
> The reader is quizzed on the the contents of the communication before they can respond (randomly generated quizzes might be amusing).
> The reader has to retype the original communication themselves before they can respond....
A simple "What's you're rationale?" or if you're less confident "Sorry, I understand the action items and can execute them but I didn't follow the motivation. So I can do an even better job (or so I can make this decision without you next time), could you walk me through your thought process?"
> Timeout value, if no responses that pass the above tests in a given time frame, whomever asked gets to complete the task with no input and nobody can change the outcome for ... a week or so and everyone has to live with it.
> Anyone who wants to change it after the timeout value better explain why they didn't ask before hand... no idea how this would work, yeah we're getting into the weeds here.
This is the most important email best practice that trips up junior workers. Make the default of your email your desired outcome.
Instead of: "Does everyone approve?" then if people respond asking "Ok, when should I do it? Thursday?".
Try it like this: "I'll make the change on Thursday. Please let me know if there are any concerns.".
1. Make the default response (i.e. no response) in your benefit.
2. Ensure there is a timeout value attached.
None of this is difficult or theoretical, its just a set of best practices you can get your self and others used to.
- cutemonster 6y agoSo, don't end the email with "Does everyone approve?" Start with "Unless you disagree, I'll ..." Instead :)
- yazaddaruvala 6y agoMaybe a nit, but I think it’s very valuable: “I’ll ..., unless anyone disagrees” 2 changes: - Starting the sentence with a doubt can highlight doubts so I’d avoid that. - “Anyone” distributes responsibility, because https://en.m.wikipedia.org/wiki/Diffusion_of_responsibility https://en.m.wikipedia.org/wiki/Diffusion_of_responsibility
- cutemonster 6y agoThanks! Those are good points. I've read about diffusion of responsibility before but didn't think about it now