This is exactly it. In March, when everyone suddenly wanted to do group video calls with their friends and family, most of whom are nontechnical, we settled qu

This is exactly it. In March, when everyone suddenly wanted to do group video calls with their friends and family, most of whom are nontechnical, we settled quickly on Zoom for ease-of-access. Of all the options, it was the easiest one for me to get my parents into a family call. You message someone a link, and they click the big buttons until they are in a call. No account, no confusion. We had 100% success rate on getting people in. Also, it's asynchronous unlike something like FB messenger or Facetime (ie it doesn't push you the meeting, you can pull it at your convenience).