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That’s an interesting idea regarding rotating external request handling. Do the team members not currently on call forward requests to those on call? How do you
by joe8756438 6y ago
That’s an interesting idea regarding rotating external request handling. Do the team members not currently on call forward requests to those on call? How do you manage continuity of communication once the rotation has shifted?
- vasco 6y agoWe usually sync out of hours on-call with the "handle requests from outside the team" so that while you're at work you're the same person, everyone in the company knows to go to a specific slack room for these requests to our team, or they can straight up create a "change request" ticket in our jira board if the request can be done few hours/days later. Usually there's nothing (in almost 4 years I think less than 5) that goes across weeks that's still in progress. We have a very low volume of actual incidents, and external requests that are sizeable enough get turned into actual prioritised stories by the next planning.