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“ You can no longer help the customer who’s buying your product with the following requests: Refunds, credit card changes, discounts, trial extensions, hardship
by ahmedbaracat 6y ago
“ You can no longer help the customer who’s buying your product with the following requests: Refunds, credit card changes, discounts, trial extensions, hardship exceptions, comps, partial payments, non-profit discounts, educational discounts, downtime credits, tax exceptions, etc. You can’t control any of this when you charge your customers through Apple’s platform. So now you’re forced to sell a product - with your name and reputation on it - to your customers, yet you are helpless and unable to help them if they need a hand with any of the above.”
- soccerdave 6y agoThese statements are so true. When our company had billing issues with in-app purchases, there were plenty of times that we wanted to refund people for their purchases and we had no way to do this on both Apple and Amazons platforms. We had to send them to Apple and Amazon customer service and we never knew if they got help or not. Google on the other hand actually made it very easy for us to find someone’s purchase and issue them a refund, but even with Google you are very removed from the customer and can’t directly contact them or find out much about the customer.