4 ms·

I sent an online support request pointing out the problem (as though they're not aware) and politely asking when it would be fixed. Assuming the reply window fo

I sent an online support request pointing out the problem (as though they're not aware) and politely asking when it would be fixed. Assuming the reply window for this thread is still open by then, I'll post any response here.

stagger87 6y ago
Surely there is a better approach than a passive aggressive support request?
- gre 6y ago
  This entire post on hackernews. Likely the people who removed the RSS feed will read it.
  - mratsim 6y ago
    Reuters read HN?
    - sam_lowry_ 6y ago
      Some developers at Reuters definitely do. Indian and Belarusian programmers, heh?
- burkaman 6y ago
  I don't think it's passive aggressive. It could actually just be a mistake. I've emailed (admittedly much smaller) news organizations before when their RSS feeds went down, and received a response and a reinstated feed. I wouldn't bet money on it coming back, but if this was an intentional move I might have expected them to replace the page with "Sorry, no more RSS, try our app!" or something. They are also still linking to the feeds at the bottom of many pages, like this one: https://www.reuters.com/tools/mobile/us https://www.reuters.com/tools/mobile/us
  - iso1631 6y ago
    If nobody complains, then they'll know nobody really cares about it.
  - cortesoft 6y ago
    The passive aggressive part is the “(as though they’re not aware)” part of the comment. It makes it clear that the commenter thinks this is intentional but is acting as if it isn’t.
stijnsanders 6y ago
I posted something here: https://reuters.zendesk.com/hc/en-us/requests/new https://reuters.zendesk.com/hc/en-us/requests/new I wonder if I'll get any response...
- stijnsanders 6y ago
  Yep: got this: Leo, Jun 22, 2020, 9:55 AM UTC: Hello, Thank you for reaching out. Please be informed that we've already discontinued RSS Feed on Reuters.com. If you require the service, we suggest that you contact our Sales Team on the link provided below: https://agency.reuters.com/en/contact-us.html https://agency.reuters.com/en/contact-us.html Kind regards, The Reuters.com Team
  - kmstout 6y ago
    That's the same reply I got.

stagger87 6y ago

Surely there is a better approach than a passive aggressive support request?

gre 6y ago
This entire post on hackernews. Likely the people who removed the RSS feed will read it.
- mratsim 6y ago
  Reuters read HN?
  - sam_lowry_ 6y ago
    Some developers at Reuters definitely do. Indian and Belarusian programmers, heh?
burkaman 6y ago
I don't think it's passive aggressive. It could actually just be a mistake. I've emailed (admittedly much smaller) news organizations before when their RSS feeds went down, and received a response and a reinstated feed. I wouldn't bet money on it coming back, but if this was an intentional move I might have expected them to replace the page with "Sorry, no more RSS, try our app!" or something. They are also still linking to the feeds at the bottom of many pages, like this one: https://www.reuters.com/tools/mobile/us https://www.reuters.com/tools/mobile/us
- iso1631 6y ago
  If nobody complains, then they'll know nobody really cares about it.
- cortesoft 6y ago
  The passive aggressive part is the “(as though they’re not aware)” part of the comment. It makes it clear that the commenter thinks this is intentional but is acting as if it isn’t.

stijnsanders 6y ago

I posted something here: https://reuters.zendesk.com/hc/en-us/requests/new https://reuters.zendesk.com/hc/en-us/requests/new I wonder if I'll get any response...

stijnsanders 6y ago
Yep: got this: Leo, Jun 22, 2020, 9:55 AM UTC: Hello, Thank you for reaching out. Please be informed that we've already discontinued RSS Feed on Reuters.com. If you require the service, we suggest that you contact our Sales Team on the link provided below: https://agency.reuters.com/en/contact-us.html https://agency.reuters.com/en/contact-us.html Kind regards, The Reuters.com Team
- kmstout 6y ago
  That's the same reply I got.