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I am saying that I am sure the level of vitriol being directed at Netflix right now via email or other anonymous/private communications channels is disproportio
by mattdeboard 16y ago
I am saying that I am sure the level of vitriol being directed at Netflix right now via email or other anonymous/private communications channels is disproportionate relative to the otherwise high value that is derived from an $8/mo luxury purchase.
With tongue firmly in cheek I am urging calm in this moment of national crisis. In other words, it was a joke.
- deleted 16y ago[deleted]
- ghshephard 16y ago"Not everyone uses twitter." Anybody interested in tracking an outage in 2011 needs to know that twitter is accepted standard for communicating with your userbase. It has the advantages of: A) Not being your own infrastructure - You do not want to use your own infrastructure to communicate a problem with your own infrastructure. B) Is inherently many-many. C) Maintains an archive of all messages. D) Has both a Web and Thick Client access - making it accessible to everyone. With that said - Netflix could be doing a better job of giving people ETAs, and updates as to when service is, or is not, expected to be back up. Transparency, in the face of adversity, is respected. Even something as simple as "We're triaging, and will have an update in 60 minutes" would be sufficient.
- MartinCron 16y agoI recently had to do a short scheduled downtime of my startup's site and cut the web server over to a "we'll be back soon" page with a simple embedded twitter stream widget on the page where I posted updates every few minutes. I can no longer imagine doing it any other way.
- iamdave 16y agoBrevity is the soul of wit.
- mattdeboard 16y agoA bird in the hand is worth two in the bush.