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I once got on to Microsoft for some phone support, After asking me lots of questions about myself which were necessary before they could answer the specific que
by stormdennis 6y ago
I once got on to Microsoft for some phone support, After asking me lots of questions about myself which were necessary before they could answer the specific question I'd already asked, the person on the other end finished up by saying that this was a question I needed to put instead to the vendor who had sold me the product. I can't remember if they asked if there was anything else they could help me with today.
- signal11 6y agoMicrosoft Support can be quite good depending upon the product you need help with. I’ve called them for help with a Office 365 issue and they were very helpful. I’ve called them once for an Xbox issue (I wanted to buy an Xbox 360 game and it wasn’t letting me) and the rep didn’t really have a clue. I ended up finding the answer after searching a few Xbox forums.
- stormdennis 6y agoActually I'd heard that office 365 support was good and in fairness the incident I was talking about was many years ago.
- indigo945 6y agoOddly enough though, even the enterprise product support can be very bad. I've had dealings with Microsoft over issues related to Azure while under EA, and they still took weeks to even look at the issue, which turned out to be a problem on their end. When it comes to big-brand software and services, it can really pay off to buy via a good reseller or consultancy, who often offer much better support than the company that actually makes the product. Of course, that's not actionable advice when we're discussing which mail provider is best for personal use. (Although I suggest the answer is still "not O365".)