I tried to use Snowball as part of a customer facing solution, but the lack of predictability around turnaround times made it impossible for me to justify the e

I tried to use Snowball as part of a customer facing solution, but the lack of predictability around turnaround times made it impossible for me to justify the expense and overhead. It is an awesome box and an awesome solution to a real life problem. I really wanted to love snowball. I was not filling them all the way up by any means, so the turnaround had to be fast enough for me to justify it over just uploading to s3 over slowish connections. The interface in the console was very opaque and gave no information about when the boxes would get shipped out. I had weeks long delays with zero contact when the box types I wanted were out of stock and only found out that was the cause when I cried to support. I also had boxes stall at the import stage after they had already been shipped back. The software to transfer was also just ok. I think with more love this can be a great tool, but there are some things that could make it better.