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Furthermore, a user typically does not have access to the privacy policy until after they have purchased a product. If they disagree with a policy, they have li
by glitchc 6y ago
Furthermore, a user typically does not have access to the privacy policy until after they have purchased a product. If they disagree with a policy, they have limited recourse towards obtaining a refund. Products that do offer a refund have policies that take almost 30 days to get one.
In this fully connected world, it's almost criminal that a purchase is processed in seconds whereas a refund takes 30 days. It's time that WAS criminal. It's a contract right? Well, all contracts are required to comply with a cooling off period (by law), ranging anywhere from 3 days to two weeks depending on type of contract and jurisdiction. It's time for the legal system to enforce these laws for software contracts.
If I don't like an app within 3 days after purchase, I should have access to a prominently visible button to return it. If I click on it, the app should promptly issue a refund to my credit card (there's no reason why this can't be immediate) and delete the app from my device. Such a button should be mandated by law regardless of platform or application. But of course, the lawyers and lawmakers work for the rich, not the middle-class or poor.