We are a SaaS company also, and time spent reading manual/tutorial pages is important to us. With regards to point two, being reliably measured sounds to me li

We are a SaaS company also, and time spent reading manual/tutorial pages is important to us. With regards to point two, being reliably measured sounds to me like perfection is the enemy of adequate. Perhaps in low volumes you can't measure certain stats like this reliabily but in large volumes I think it's useful.