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They often shoulder that responsibility to reduce friction, and I think it works net-positive in their favor. Billing the customer and then penalizing them for
by master-litty 6y ago
They often shoulder that responsibility to reduce friction, and I think it works net-positive in their favor.
Billing the customer and then penalizing them for being a victim of theft introduces so much friction and frustration.
- noisy_boy 6y agoThat is true and besides the point which is that they are not responsible.