One of the nicest interactions I had with customer support was with Apple. It was a younger, very patient and helpful support. At the start I also got canned r

One of the nicest interactions I had with customer support was with Apple. It was a younger, very patient and helpful support. At the start I also got canned responses, which was a bit frustrating (because I knew that these won’t help me in the slightest) but then I got real help and it also felt like the support actually wanted to help, which is often not the case in such scenarios. I guess what I wanted to say is that this is what brings value to interacting in any business. You need to be able to listen and talk.