1. The item you link to is not a dupe - it's the launch of the Phono SDK. The link here is for a blog post that explains how to build a call center using the P

1. The item you link to is not a dupe - it's the launch of the Phono SDK. The link here is for a blog post that explains how to build a call center using the Phono SDK. 2. Flash is currently used for a small part of the interaction to deal with the actual microphone and speakers. The Phono architecture is explained here: http://blog.phono.com/2010/10/25/behind-the-phone/ http://blog.phono.com/2010/10/25/behind-the-phone/ I know that the Voxeo Labs guys are working on other ways to control the microphone and speakers without using Flash. (I work for Voxeo, but not in the Voxeo Labs team.)