It's worse when they /do/ want to be closely involved, but then also thinks that being closely involved means dictating functionality to a T. Using software do

It's worse when they /do/ want to be closely involved, but then also thinks that being closely involved means dictating functionality to a T. Using software does not translate remotely well into /designing/ software. Too many people want to play small-time user interface designer while realistically having no design knowledge beyond "I've used software before, and I have IDEAS about how to do things better." So much effort is wasted on implementing things people think they need, having recognized a problem and conceived one idea that might solve it if only someone could implement their vision. I sometimes envision a world where (layperson) patients show up at a hospital with a medical condition, describe a novel surgical treatment to the physicians, and then the physicians follow their instructions exactly because, hey, why not? It might work! There definitely won't be consequences if it doesn't!