3 ms·
After years of rentals, I've really only ever had consistently good experiences from National/Enterprise. I vowed off Hertz 6 years ago. It was around midnight
by es7 6y ago
After years of rentals, I've really only ever had consistently good experiences from National/Enterprise.
I vowed off Hertz 6 years ago. It was around midnight after a long flight, my phone was dead and I had a rental booked from another company.
I was thrilled to see that the Hertz rental counter had a large box of car chargers with a label "$8.99" or something reasonable. So I walk up and ask to please buy one.
The person behind the counter looks at me in disbelief "No, these are for customers only. We're not a convenience store. Go find a Seven Eleven if you need a car charger."
Six years and $10,000+ in business rentals later, I've still never rented Hertz again. Customer service matters.
- giarc 6y agoNext time just tell them you left one in your last rental and it might be in lost and found (unethical life tip). I left a Canadian National Park Pass in a rental car once ($120/yr, covers admission to park). I went to the rental counter and asked if they had it. The attendant asked me what month it expired and he pulled out a box with probably 500 park passes and found one with the month. I suspect many people fly into my city (Calgary), rent a car to visit Banff and the annual pass is cheaper than the daily rate for vacation. When they fly home (to another country) they have no use for the pass anymore so they just leave it in the car.