I think the problem is the franchisees that operate the locations. There are a million stories out there of scamming people. Especially at airport locations w

I think the problem is the franchisees that operate the locations. There are a million stories out there of scamming people. Especially at airport locations where they know the person returning the vehicle is likely to be in a rush and not live in that location. It's more of a hassle for you to return and fight for something. I had a rental company claim I "totalled the right front side of the vehicle" and had $3000+ in damages. I asked for dated photos of the damage and all of a sudden the claim of damage went away. I always take a dozen or so photos of the car before and after I drop it off. Takes 2 minutes but can save a ton of time and money down the road.