I lost my keys one time, called the rental office and asked for another set. They told me that no backup set was available under any circumstances. I was forc

I lost my keys one time, called the rental office and asked for another set. They told me that no backup set was available under any circumstances. I was forced to do without a car for 3 days, then called them and told them to pick up the car because I couldn't drive it back to their office. Their form of apology was to knock a day off the rental charge.