"My experience of renting has always been just like you describe for National." This is my experience with Hertz Gold as well and I suspect it is about the sam

"My experience of renting has always been just like you describe for National." This is my experience with Hertz Gold as well and I suspect it is about the same with all rental car companies: if you are a member of their club, you can breeze right through and drive off the lot in about five minutes. Except abroad ... I can only speak about European cities, but the Hertz locations have no idea what I am talking about when I talk about my name on the screen or just grabbing the car and driving out - they think I am a crazy person and they work for Hertz. Renting in Europe is the same (terrible) experience as walking up to a rental desk in the US as a non-member.