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Great customer service is some of the best advertising money can buy. It's something that's been known for years, but hasn't made its way into corporate culture
by jjcm 16y ago
Great customer service is some of the best advertising money can buy. It's something that's been known for years, but hasn't made its way into corporate culture for a long time. Kudos apple/newegg/amazon/all the other startups out there/etc who've been successful with these principles.
- deleted 16y ago[deleted]
- mcritz 16y agoExactly! It isn't enough for Motorolla, HTC, or Palm could create a really cool, unique, and powerful tablet. They also have to have a great shopping and support experience.
- jlees 16y agoClearly Zappos' famously awesome customer service isn't good or memorable enough to make the off-the-top-of-your-head list there. Interesting! (They always keep saying "Whoa, Nellie! We upgraded you to express shipping free!" on my orders -- it was a delightful surprise the first time, but now I suspect it's standard..)
- jjcm 16y agoOnly because I've never used (and only vaguely heard of) zappos. I'll give it a try, I need some new clothes anyway. Thanks!