That's what I miss about Dell. I bought a 800 UKP laptop with 3year onsite warranty. After 6months the touchpad went wrong. They sent out 12 on site repair vis

That's what I miss about Dell. I bought a 800 UKP laptop with 3year onsite warranty. After 6months the touchpad went wrong. They sent out 12 on site repair visits replacing the touchpad (including 2 trips with the wrong part and 2 to replace bits of the case the previous guy broke) before deciding it was the motherboard that was faulty. The onsite repair is done by a 3rd party who bill Dell 250 UKP for each visit. They spent almost 4x the cost of the machine repairing it - but Dell company policy is not to replace machines more than 30days old. Funnily enough that was the last Dell laptop I bought and last place I ordered Dell servers for.