a) I'm not suggesting this for banking transactions- that'd be crazy. However customer service, interactions whilst at a branch, handling all sorts of loyalty p

a) I'm not suggesting this for banking transactions- that'd be crazy. However customer service, interactions whilst at a branch, handling all sorts of loyalty programs and etc. To my knowledge, Barclays in the UK use Salesforce for some of these. b) Don't know SAP licensing model but I can't see a major bank not being able to afford $100/month per user for Dynamics/Salesforce. c) They do some offering for these kind of things,but I can't comment on how itd work on such a scale.