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What matters to me is how the screw ups are handled. If I can make a few phone calls, verify some ai-flagged transaction is legit, and clear things up in a few
by jjnoakes 6y ago
What matters to me is how the screw ups are handled.
If I can make a few phone calls, verify some ai-flagged transaction is legit, and clear things up in a few days max, then the occasional screw up is just a fact of life.
If I have to talk to a brick wall for months or years and have my money frozen for paper thin reasons and the side who made the mistake takes no responsibility, then it doesn't really matter how rare it is. I'm not touching that business.
- PaulDavisThe1st 6y agoSure. But this is another thing that is not properly known. I've been using PayPal for almost all of my income for more than 12 years. I've never had a notable financial screw up on their part, and these days whenever I need to call them I get a real human on the phone in a few minutes (even during covid-19). Most issues get solved in minutes to days (the latter if there's a problem on their end, such as instant payment notifications getting stalled). But this information is useless - just another anecdote. Nobody except PayPal really knows how things look statistically speaking.
- jjnoakes 6y agoIt doesn't have to be properly known; to me it doesn't matter how rare it is. A single instance of the latter case is enough for me to find an alternative if one is available.
- PaulDavisThe1st 6y agoGood luck finding any payment processor that doesn't have a single instance of what would be enough to make you find an alternative. For myself, until someone else has a micropayments fee schedule like PayPal, I'm stuck with them.