>If the response is defensiveness, evasiveness, or persuasive in any way, i.e. of the "it's not that bad" variety, run for the hills. This, on the other hand is

>If the response is defensiveness, evasiveness, or persuasive in any way, i.e. of the "it's not that bad" variety, run for the hills. This, on the other hand is technical, validating, and prompt. This resonates with me with teams inside the company as well. We have a few teams that just deflect issues. Find any issue in the bug report, be it an FQDN in a log search, and poof it goes. Back to sender, don't care. Engineers in my team just don't care to report bugs there anymore, regardless how simple. Usually, it's faster and less frustrating to just work around it or ignore it. You could be fighting windmills for weeks, or just fudge around it. Other teams, far more receptive with bugs.. engineers end up curious and just poke around until they understand what's up. And then you have bug reports like "Ok, if I create these 57 things over here, and toggle thing 32 to off, and then toggle 2 things indexed by prime numbers on, then my database connection fails. I've reproduced this from empty VMs. If 32 is on, I need to toggle two perfect squares on, but not 3". And then a lot of things just get fixed.