>"The lesson I took from this is that for a great many readers, consuming the news is not about gaining information. Instead, it is about routine (hence the ca

>"The lesson I took from this is that for a great many readers, consuming the news is not about gaining information. Instead, it is about routine (hence the calls about the messed up horoscopes and crosswords) and identity (hence the anger about missing stories they knew about). People don’t pick up a daily newspaper to learn new things. They do it to have their habits, lifestyles, values, and identities validated and reinforced."