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Returns are always a pain in the butt. No matter how easy you make it sound, people are going to be anxious about it. But even assuming returns are effortless,
by jkkramer 16y ago
Returns are always a pain in the butt. No matter how easy you make it sound, people are going to be anxious about it. But even assuming returns are effortless, they're a HUGE money sinkhole for online retailers (Zappos returns average 35%).
- kmfrk 16y agoDo you have a link for the return rate? Not that I doubt you, but it'd be some great data to have.
- pavel_lishin 16y agoAnd a huge time sinkhole for me. I have a few tshirts that don't fit very well and didn't bother returning because I didn't want to take the time to go to the post office and wait for the package to come back.