4 ms·

Google is definitely exhibiting anti-competitive behavior and they should be broken up. What kind of company can get away with a critical product, such as adve

Google is definitely exhibiting anti-competitive behavior and they should be broken up. What kind of company can get away with a critical product, such as advertising platform, email services, etc and provide ZERO SUPPORT. Literally they have no customer support that you can contact. This is the behavior of a monopoly. If they were in a competition, they would invest more and more into things like customer support. But they save billions by not investing In customer service and having no way of contacting them. This is monopolistic behavior, because that’s how they squeeze more and more money out of their customers. Instead of raising prices like traditional monopolies, they do it in other ways like having a product that is easy and cheap for them to maintain but hellish for their customers who are dependent on it. They hide behind algorithms to detect fraud, they close accounts immediately based on bad information and there is no recourse. If they were in a competition they would have customer support but since they don’t have competition, they eliminated it entirely with impunity. Google should be broken up or forced to spend a certain percentage of their revenue to customer support the way any other company would be forced to in a regularly competitive environment.

logicchains 6y ago
>What kind of company can get away with a critical product, such as advertising platform, email services, etc and provide ZERO SUPPORT. Literally they have no customer support that you can contact. This is the behavior of a monopoly. They're giving away a product to you literally for free, and you're complaining about a lack of support? Do you expect any company to offer you support for free? People have other choices; there are plenty of paid email services, but people pick GMail anyway because it's free. Clearly these people would rather have a free unsupported service than pay for a supported one, who are you to take that choice away from them? If somebody leaves an old piece of furniture out on the curb for anybody to pick up, do you think the person who takes that furniture home is owed support by the original owner? Free is free; what kind of a sense of entitlement does it take for somebody to expect support for something they're not paying for? They do actually offer support for their paid services.
- robbrown451 6y ago
  "They're giving away a product to you literally for free, and you're complaining about a lack of support?" I think he/she is saying that isn't how they should do business. Maybe they should charge. From an antitrust perspective, giving away something for free isn't generally seen as benevolent, it is often seen as predatory. Microsoft got in a lot of trouble for giving away IE "for free." They did it to kill Netscape's business model. Are you suggesting Google is doing it out of the kindness of their heart? A healthy market isn't one company giving things away for free, making their money indirectly, and squashing all competitors.
  - logicchains 6y ago
    >From an antitrust perspective, giving away something for free isn't generally seen as benevolent, it is often seen as predatory. Microsoft got in a lot of trouble for giving away IE "for free." They did it to kill Netscape's business model. It's predatory (dumping) if they lower prices to kill off competitors and then raise prices later. I don't see them doing that, at least with GMail; can't imagine them charging for it. >A healthy market isn't one company giving things away for free, making their money indirectly, and squashing all competitors. A healthy market is one that generates the most value for consumers. I don't see how consumers win if the government kills off all free email providers and forces people to pay for what they were previous getting for free.
mrep 6y ago
You can upgrade your google account to google one which has support and an extra 85 GB of storage for $2 a month [0]. [0]: https://one.google.com/u/1/home https://one.google.com/u/1/home

logicchains 6y ago

>What kind of company can get away with a critical product, such as advertising platform, email services, etc and provide ZERO SUPPORT. Literally they have no customer support that you can contact. This is the behavior of a monopoly. They're giving away a product to you literally for free, and you're complaining about a lack of support? Do you expect any company to offer you support for free? People have other choices; there are plenty of paid email services, but people pick GMail anyway because it's free. Clearly these people would rather have a free unsupported service than pay for a supported one, who are you to take that choice away from them? If somebody leaves an old piece of furniture out on the curb for anybody to pick up, do you think the person who takes that furniture home is owed support by the original owner? Free is free; what kind of a sense of entitlement does it take for somebody to expect support for something they're not paying for? They do actually offer support for their paid services.

robbrown451 6y ago
"They're giving away a product to you literally for free, and you're complaining about a lack of support?" I think he/she is saying that isn't how they should do business. Maybe they should charge. From an antitrust perspective, giving away something for free isn't generally seen as benevolent, it is often seen as predatory. Microsoft got in a lot of trouble for giving away IE "for free." They did it to kill Netscape's business model. Are you suggesting Google is doing it out of the kindness of their heart? A healthy market isn't one company giving things away for free, making their money indirectly, and squashing all competitors.
- logicchains 6y ago
  >From an antitrust perspective, giving away something for free isn't generally seen as benevolent, it is often seen as predatory. Microsoft got in a lot of trouble for giving away IE "for free." They did it to kill Netscape's business model. It's predatory (dumping) if they lower prices to kill off competitors and then raise prices later. I don't see them doing that, at least with GMail; can't imagine them charging for it. >A healthy market isn't one company giving things away for free, making their money indirectly, and squashing all competitors. A healthy market is one that generates the most value for consumers. I don't see how consumers win if the government kills off all free email providers and forces people to pay for what they were previous getting for free.

mrep 6y ago

You can upgrade your google account to google one which has support and an extra 85 GB of storage for $2 a month [0]. [0]: https://one.google.com/u/1/home https://one.google.com/u/1/home