6 ms·

Side question: how did you get in contact with facebook? I've an ad account that was suspended last year and gave up trying to contact them.

missedthecue 6y ago
Really? I've never had problems contacting them by email. They're one of the easiest tech companies to talk to.
- redeux 6y ago
  In my experience they're one of the most useless and difficult companies I've ever tried to interact with.
  - corobo 6y ago
    The entirety of the universe is contained in the preceding two comments.
    - peanutz454 6y ago
      Aah, finally it all makes sense!
    - lvs 6y ago
      https://twitter.com/james_kpatrick/status/320150923336892416 https://twitter.com/james_kpatrick/status/320150923336892416
- deadwing0 6y ago
  What did you contact them for? Just curious as I've almost always heard they're like Google and impossible to get a human response from.
- wheresmycraisin 6y ago
  What is their email? I've never found one that they'd respond to.
justusw 6y ago
Similar experience, closed ad account because of “suspicious activity”, at least ten support tickets (half closed automatically), four lame apologies (our system says no, sry) and then finally, “there was an error in our system, you’re good to go”
- wheresmycraisin 6y ago
  I lost it because there was some sort of UI bug in the ad preview page that led the page to reload a bunch of times really quick, and boom, I'm apparently a criminal. You're lucky though, I never got it back and I had to change my business credit card because they somehow kept charging me after suspension.
lun4r 6y ago
I have an option to email them, live chat, or have our account manager contact us. I guess if you spend enough on ads per month you are entitled to more support...?
bishalb 6y ago
Try their live chat.
- wheresmycraisin 6y ago
  Do they actually have a live chat available for smaller advertisers? When I looked last year there wasn't
  - bishalb 6y ago
    They do, I have used it a couple of times. Go go facebook.com/business/help click on get started button at the bottom for "find answers or contact support". Follow through, you will see a button called "chat with a representative".
danmurphy 6y ago
try contacting their NOC, they _may_ give you a human that can help.

missedthecue 6y ago

Really? I've never had problems contacting them by email. They're one of the easiest tech companies to talk to.

redeux 6y ago
In my experience they're one of the most useless and difficult companies I've ever tried to interact with.
- corobo 6y ago
  The entirety of the universe is contained in the preceding two comments.
  - peanutz454 6y ago
    Aah, finally it all makes sense!
  - lvs 6y ago
    https://twitter.com/james_kpatrick/status/320150923336892416 https://twitter.com/james_kpatrick/status/320150923336892416
deadwing0 6y ago
What did you contact them for? Just curious as I've almost always heard they're like Google and impossible to get a human response from.
wheresmycraisin 6y ago
What is their email? I've never found one that they'd respond to.

justusw 6y ago

Similar experience, closed ad account because of “suspicious activity”, at least ten support tickets (half closed automatically), four lame apologies (our system says no, sry) and then finally, “there was an error in our system, you’re good to go”

wheresmycraisin 6y ago
I lost it because there was some sort of UI bug in the ad preview page that led the page to reload a bunch of times really quick, and boom, I'm apparently a criminal. You're lucky though, I never got it back and I had to change my business credit card because they somehow kept charging me after suspension.

lun4r 6y ago

I have an option to email them, live chat, or have our account manager contact us. I guess if you spend enough on ads per month you are entitled to more support...?

bishalb 6y ago

Try their live chat.

wheresmycraisin 6y ago
Do they actually have a live chat available for smaller advertisers? When I looked last year there wasn't
- bishalb 6y ago
  They do, I have used it a couple of times. Go go facebook.com/business/help click on get started button at the bottom for "find answers or contact support". Follow through, you will see a button called "chat with a representative".

danmurphy 6y ago

try contacting their NOC, they _may_ give you a human that can help.