> they loved it when I could give them a button to self-service some feature which needed to use manual intervention, so long as the interface was just cumberso

> they loved it when I could give them a button to self-service some feature which needed to use manual intervention, so long as the interface was just cumbersome enough that only they could use it. They hated it when a workflow got so streamlined that any user could do it. Capitalism is the history of actors playing the role of problem solvers while acting as gatekeepers. IBM, Oracle, Salesforce, to name just a tiny obvious few. Once you realize that problems are created that aren't meant to be solved you start to understand why the world is the way it is. Software development has always been trivial. Coming up with a coherent set of business rules from a group of people with diverse political agendas? Therein lies your hell.