The problem with this article is that they made all of these assumptions from those people who actually called in. But what if this vocal minority doesn't match

The problem with this article is that they made all of these assumptions from those people who actually called in. But what if this vocal minority doesn't match the silent majority? You will get the wrong idea of the issues. I don't know if this is case here, but I think the author is incorrect about what most people are looking for in news. I think the biggest problem with the legacy media today is that they are so incredibly biased, it's hard to get any good news out of them. A lot of major outlets flat out refuse to cover stories because of bias (the Tara Reid case), or they focus exclusively on certain kinds of stories (like Obama is bad or Trump is bad based on the outlet's bias). Many times I've read an article and realized the journalist is intentionally manipulating the facts, or using language that implies something happened that didn't happen because they want to convince you of something, rather than trying to report what actually happened. I don't mind a journalist with a bias, I mind when the article reads like some propaganda piece I would find in a North Korean newspaper.