> The blog post goes into this with the long quote about choosing tools and techniques for an appendectomy. How do you capture that sort of context in an email

> The blog post goes into this with the long quote about choosing tools and techniques for an appendectomy. How do you capture that sort of context in an email thread? I mean in terms of our tool, the knowledge is either already in an email or it isn't. It's meant for retaining knowledge that's already being created anyway. You certainly could purposely capture knowledge in email for the purpose of being viewable and searchable in our tool (and some people do), but in that case there may be other better tools.