What? Really? If you're being placed in front of a different OS than what you use you loose basic troubleshooting capabilities? Look, I'm not using Windows nor

What? Really? If you're being placed in front of a different OS than what you use you loose basic troubleshooting capabilities? Look, I'm not using Windows nor OSX very often, when people ask me for help, I mostly start out as helpless as them. But programmers (or generally computer literate, or whatever you wanna call it) seem to have way better searching skills, even for things they have no idea about. So yeah, helping people with the windows/osx setup sucks, because I'm completely lost. But if you're a linux user, you're probably used to searching for knowledge in order to gain it. This also works for others OSes. I'd understand if you don't want to help them out of principle, but please don't call yourself incompetent when so many people have it so much "worse". Mention "DNS" or "proxy" and they'll think you're speaking yiddish.