I went around the office helping colleagues setup Zoom around mid-March before the UK went into "lockdown" and told people to work from home if at all possible,

I went around the office helping colleagues setup Zoom around mid-March before the UK went into "lockdown" and told people to work from home if at all possible, because it was obviously going to happen soon and the company wanted at least a stop-gap solution in place while everyone was still in the building with easy access to our IT team. In my experience setting up accounts and installing the Windows software for 15+ people in one afternoon, I cannot believe what you're saying. Unless Zoom has gotten way easier to setup and use since March, it is a nightmare. It's been a while, but I'm fairly sure was basically like this: 1) Enter email into website 2) Click link in email 3) Enter name and password 4) Invite others or skip 5) Click to start a meeting, which actually starts a download 6) Install software, meeting starts automatically 7) End meeting 8) Manually log in to Windows client despite it starting a meeting on your account immediately after installation That is not easy or accessible to non-technical people at all, especially with how they hid certain buttons as really pale grey during the signup process. It was also a nightmare trying to oversee this process, and repeating it on each machine for those who got lost trying to do it themselves took ages due to waiting for emails, people deleting the email thinking it was spam, downloads not starting due to requests timing out, etc. Then, a few weeks after we all started working from home, Zoom removed the automatic Company Contacts list and suddenly we could only contact colleagues through existing group chats. No warning, no explanation, not even a reference in the changelog or help pages on their website - rather, the help guides still said the feature was available and explained how to toggle it on or off. Everyone spent that morning adding all their colleagues as personal contacts by manually entering emails one-by-one and then accepting all the invites they received in return. Zoom is useful once you get it working, but it is definitely not easy to get it working for non-technical people.