They would have been told "great, we understand your concerns, please add a card to the tech backlog (or whatever local jargon is at that team) and we'll addres

They would have been told "great, we understand your concerns, please add a card to the tech backlog (or whatever local jargon is at that team) and we'll address it in the next sprint/dev cycle/quarter". That's the right way to acknowledge these complaints while preventing actual progress.