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I keep seeing praise for chatbots, but every single one I've interacted with has been exactly as useless as an IVR. Do you have an example of a useful chatbot?
by jjoonathan 6y ago
I keep seeing praise for chatbots, but every single one I've interacted with has been exactly as useless as an IVR. Do you have an example of a useful chatbot?
- ponker 6y agoChatbots are only good when staffed with a competent backing crew, and only offered to the user when those agents are online. But most companies invest the minimum in the chatbot experience so it blows.
- deleted 6y ago[deleted]