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How was business impact measured when deciding to open source the project?
by foogazi 6y ago
How was business impact measured when deciding to open source the project?
- throwaway9191a 6y agoProbably too late to respond, but just in case. We were measuring the number of similar support requests that came to the team. Our library would allow customers to resolve these problems on their own. We had a good estimate of reduced requests, but not a good estimate increased time to maintain the open source library.