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T-Mobile customer service has consistently been one of the best customer service lines I have ever dealt with. Back when I had a Sidekick, I would routinely end

by epall 16y ago

T-Mobile customer service has consistently been one of the best customer service lines I have ever dealt with. Back when I had a Sidekick, I would routinely end up connected to a Danger employee sitting _at_ Danger HQ, helping me through teething issues on the early Sidekicks. For over five years, they have been extremely polite, helpful, and available. From what I've heard, I won't get this kind of service as an AT&T customer. I'm sad to see T-Mobile go, but this merger always was kind of on the horizon.

orblivion 16y ago
I got T-Mobile because I refused to deal with the fustercluck that is the former SBC Wireless aka The New AT&T. Customer Service will send you to the wrong department sometimes. They keep acquiring companies and they can't coordinate them fast enough. I guess I'm going to have to move to Sprint, I don't care for the whole "doesn't know math" Verizon thing either.
SwellJoe 16y ago
I also had a Sidekick pretty early on, and was also pleased with the service. However, Sidekick service was a completely different process than for any other phone. I've not been quite as pleased with their service since moving to Android devices, though I haven't felt compelled to leave, even though the network is tiny (but very fast in many high density areas; I sometimes end up using it instead of my 4G from Clear, because 3G from T-Mobile is lower latency...this happened in Austin, for example, even though Clear has strong 4G coverage there), and I often end up roaming when I get off the beaten path. Since I travel full-time, I am often off the beaten path. Anyway, from a long-time T-Mobile customer perspective, I think AT&T is the worst possible place for T-Mobile to end up, though I guess I'll get a bigger network, eventually. I just hope they don't change the unlimited data plan I currently have. That would suck, and lead to me look for alternatives.
whyenot 16y ago
This makes me sad. TMobile has the best (least restrictive, least expensive) prepaid plan of all the major carriers. AT&T has one of the worst.
- js2 16y ago
  Yep. $100 for 1000 minutes with a 15% bonus on the next refill, 1 year expiration. For folks who hardly ever use their voice minutes, nothing else even comes close. Grrr. (Well, there's Virgin Mobile, but they have almost no network -- I think it's Sprint w/o any roaming onto Verizon.)
  - dagar 16y ago
    Actually at&t prepaid is about the same. $100, 10 cents/minute, 1 year expiration = 1000 minutes
    - js2 16y ago
      No 15% bonus, text messaging is twice the cost, and I don't see any way to purchase just a SIM card a la T-Mobile: http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?class=prepaid&cell-phone=Prepaid-T-Mobile-SIM-Activation-Kit http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?c... It looks like the cheapest you can get in is with the $15 R225. But, it's a lot better than what they had when I last shopped for prepaid.
kylec 16y ago
My experience has been quite different. A while ago I was considering switching to T-Mobile so I ordered a SIM, but a few days later I changed my mind. I called T-Mobile to find out how to cancel it, and I was told just to refuse shipment, so I did. Next month I get a bill for a month of service for a SIM card that was never in my position, and thus never even activated. I call up and eventually they dropped the charges (or so I was told). Next month I get a bill for $12. Lather, rinse, repeat. In my experience, the T-Mobile reps, at least those dealing with user accounts, are either unwilling or incapable of performing competent customer service. AT&T, on the other hand, I've had nothing but the best service with. I can literally call them any time of the day and there's someone that answers and takes care of whatever issues I have.

by epall 16y ago

orblivion 16y ago

I got T-Mobile because I refused to deal with the fustercluck that is the former SBC Wireless aka The New AT&T. Customer Service will send you to the wrong department sometimes. They keep acquiring companies and they can't coordinate them fast enough. I guess I'm going to have to move to Sprint, I don't care for the whole "doesn't know math" Verizon thing either.

SwellJoe 16y ago

I also had a Sidekick pretty early on, and was also pleased with the service. However, Sidekick service was a completely different process than for any other phone. I've not been quite as pleased with their service since moving to Android devices, though I haven't felt compelled to leave, even though the network is tiny (but very fast in many high density areas; I sometimes end up using it instead of my 4G from Clear, because 3G from T-Mobile is lower latency...this happened in Austin, for example, even though Clear has strong 4G coverage there), and I often end up roaming when I get off the beaten path. Since I travel full-time, I am often off the beaten path. Anyway, from a long-time T-Mobile customer perspective, I think AT&T is the worst possible place for T-Mobile to end up, though I guess I'll get a bigger network, eventually. I just hope they don't change the unlimited data plan I currently have. That would suck, and lead to me look for alternatives.

whyenot 16y ago

This makes me sad. TMobile has the best (least restrictive, least expensive) prepaid plan of all the major carriers. AT&T has one of the worst.

js2 16y ago
Yep. $100 for 1000 minutes with a 15% bonus on the next refill, 1 year expiration. For folks who hardly ever use their voice minutes, nothing else even comes close. Grrr. (Well, there's Virgin Mobile, but they have almost no network -- I think it's Sprint w/o any roaming onto Verizon.)
- dagar 16y ago
  Actually at&t prepaid is about the same. $100, 10 cents/minute, 1 year expiration = 1000 minutes
  - js2 16y ago
    No 15% bonus, text messaging is twice the cost, and I don't see any way to purchase just a SIM card a la T-Mobile: http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?class=prepaid&cell-phone=Prepaid-T-Mobile-SIM-Activation-Kit http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?c... It looks like the cheapest you can get in is with the $15 R225. But, it's a lot better than what they had when I last shopped for prepaid.

kylec 16y ago

My experience has been quite different. A while ago I was considering switching to T-Mobile so I ordered a SIM, but a few days later I changed my mind. I called T-Mobile to find out how to cancel it, and I was told just to refuse shipment, so I did. Next month I get a bill for a month of service for a SIM card that was never in my position, and thus never even activated. I call up and eventually they dropped the charges (or so I was told). Next month I get a bill for $12. Lather, rinse, repeat. In my experience, the T-Mobile reps, at least those dealing with user accounts, are either unwilling or incapable of performing competent customer service. AT&T, on the other hand, I've had nothing but the best service with. I can literally call them any time of the day and there's someone that answers and takes care of whatever issues I have.