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It isn't just social media that punishes good scam-filtering skills. I delayed my home loan application by two weeks because my loan officer went on vacation w
by vharuck 6y ago
It isn't just social media that punishes good scam-filtering skills.
I delayed my home loan application by two weeks because my loan officer went on vacation without telling me, and I refused to click anything in or respond to an email from somebody else claiming to be with the bank. The email was asking for scans of IDs, bank statements, and pay stubs. I alerted my loan officer, who only responded when he got back to the office.
In the end, I don't blame him. I blame the bank. Those kind of requests should be done through their online system. An email should at most be a reminder to log in and do it (but not provide a link). Even the temporary officer should've been listed in the web app.
- save_ferris 6y agoI constantly struggle with basic stuff like this through my bank as well. It's really obvious that banks have put tons of energy into looking high-tech on the front end while so many other processes and experiences lack the same momentum and seem to be stuck in the past.
- downvoteme1 6y agoWent through a similar scenario and the way I handled it was that whenever any document was requested through email , I would go to the secure loan portal and upload it there and then email the bank to get it from the uploads section of the secure loan app. The basic assumption here was that only bank employees have access to that portal and that is one way to safeguard myself .